Terms of service

Terms of Service

These Terms of Service govern your use of the Cartluma website and your purchase of products from our store. By accessing our site or placing an order, you agree to these terms.

Store use: You may use our store only for lawful purposes. You may not misuse the site, interfere with its operation, attempt unauthorized access, or use the store in a way that violates applicable law.

Products and availability: We make reasonable efforts to present product descriptions, images, prices, and availability accurately. Product appearance may vary slightly from images. Inventory is supplied by third-party partners and may change without notice. We reserve the right to correct errors, update information, limit quantities, or cancel an order when necessary.

Pricing and payment: Prices are shown in the currency displayed on the store unless otherwise stated. Applicable taxes, shipping charges, and other charges will be shown at checkout when required. Payment must be successfully authorized before an order is completed.

Order acceptance: Receiving an order confirmation does not guarantee that an order can be fulfilled. We may cancel or refund an order if a product becomes unavailable, if there is a pricing or inventory error, if payment cannot be completed, or if we reasonably suspect fraud or misuse.

Third-party fulfillment: Some Cartluma products are fulfilled and shipped directly by third-party supplier partners. By placing an order, you understand that necessary order and shipping information may be shared with those partners for fulfillment purposes.

Returns and shipping: Returns, refunds, cancellations, shipping charges, and delivery issues are governed by our Refund Policy and Shipping Policy, which form part of these Terms.

Third-party services and links: Our store may use or link to third-party services, including Shopify, payment providers, carriers, and supplier websites. We are not responsible for the independent content, policies, or practices of third parties except as required by applicable law.

Disclaimer and limitation of liability: To the fullest extent permitted by applicable law, the store and its services are provided on an “as available” basis. Cartluma is not liable for indirect, incidental, special, or consequential losses arising from use of the store, products, third-party services, or delivery delays. Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

Changes to these Terms: We may update these Terms from time to time. The version posted on our store at the time of use or purchase will apply, subject to applicable law.

Contact: Questions about these Terms can be sent to Cartluma through our Contact page.