Shipping policy

Shipping Policy

Cartluma works with third-party supplier partners, including suppliers connected through Shopify Collective, to fulfill and ship products directly to customers.

Shipping rates: Available shipping methods and charges are calculated at checkout based on the product, supplier, destination, and carrier. Unless a promotion specifically states otherwise, shipping charges shown at checkout are paid by the customer.

Processing and delivery: Processing and delivery times vary by supplier, destination, and carrier. Any delivery estimate shown at checkout or in tracking information is an estimate and is not guaranteed.

Separate shipments: If your order contains products from different suppliers or fulfillment locations, your items may arrive in separate packages and at different times.

Tracking: When tracking information is provided by the supplier or carrier, it will be sent through your order confirmation or shipping notification.

Address accuracy: Please make sure your shipping address is complete and correct before placing your order. If you notice an error, contact us immediately. We cannot guarantee an address can be changed after fulfillment has started.

Carrier delays and delivery issues: Cartluma is not responsible for delays caused by carriers, weather, customs, incorrect addresses, or other events outside our reasonable control. If a package appears lost, damaged, or incorrectly delivered, contact us and we will work with the supplier or carrier to help resolve the issue.

International orders: International availability varies by product and destination. Customs duties, import taxes, brokerage fees, or other government charges may apply and are the customer’s responsibility unless otherwise stated at checkout.

For shipping questions, please contact Cartluma through our Contact page.