Refund policy

Returns and Refunds

We want you to be happy with your purchase from Cartluma. Eligible return requests must be made within 30 days of delivery.

To qualify for a return, the item must be unused, unopened, and in its original condition and packaging. Because some of our products are beauty and personal-care items, opened or used products may not be returnable for hygiene and safety reasons.

Please contact us before sending anything back. Some Cartluma orders are fulfilled directly by supplier partners, so the correct return address may be different from the address on your order confirmation.

Damaged, defective, or incorrect items: If your item arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery, with your order number and photos of the item and packaging. We will review the issue and arrange a replacement or refund when appropriate.

Return shipping: Unless an item arrived damaged, defective, or incorrect, return shipping costs are generally the customer’s responsibility. Original shipping charges are not refundable unless required by law or the return is due to our error.

Refunds: Once an approved return is received and reviewed, the refund will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

Cancellations: Orders may be sent to our supplier partners shortly after purchase. We will try to accommodate cancellation or address-change requests, but changes cannot be guaranteed once fulfillment has begun.

For return or refund questions, please contact Cartluma through our Contact page.